At Keiteez, we strive to ensure your satisfaction with every purchase. If you’re not completely happy with your order, we’re here to help.

1. Return Policy

  • Eligibility: You can return items within 30 days of receiving your order.
  • Condition: Products must be unused, in their original packaging, and in the same condition as when you received them.
  • Non-Returnable Items: Certain items like personalized merchandise, sale items, and gift cards are non-returnable.

2. How to Initiate a Return

  1. Contact Us: Email us at [email protected] with your order number and reason for return.
  2. Prepare Your Package: Securely pack the item with all original materials.
  3. Ship the Item: Send the return to:
    Keiteez
    2184 Rivendell Drive, Youngstown, Ohio, 44502, United States
    Note: Customers are responsible for return shipping costs unless the item was defective or incorrect.

3. Refund Policy

  • Processing Time: Once we receive and inspect your return, we will notify you about the status of your refund.
  • Refund Method: Approved refunds will be processed to your original payment method within 5-7 business days.
  • Partial Refunds: In some cases, partial refunds may be granted for items not in original condition or returned after 30 days.

4. Damaged or Defective Items

If your item arrives damaged or defective:

  • Contact us immediately at [email protected] with photos of the product and packaging.
  • We will arrange a replacement or full refund at no additional cost.

5. Need Help?

For any return or refund inquiries, feel free to reach out:

Thank you for shopping with Keiteez. We’re committed to making your experience hassle-free and satisfying!